Privacy Policy

Introduction

The privacy of our website visitors is very important to ServiceScape Incorporated ("ServiceScape", "ServiceScape.com"), and we are committed to safeguarding it. This policy explains what we will do with your personal information.
Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.
This privacy policy was created with guidance from SEQ Legal and Website Planet.

Information Collection

Information collected by ServiceScape is used only for the purpose of commerce, credential confirmations, and to inform users about ServiceScape events. When engaging in a transaction or registering on ServiceScape, as appropriate, a user may be asked to enter his or her: name, email address, mailing address, phone number, credit card information, U.S. bank account information for bank transfer payments, professional or academic credentials and/or experience, profile photo, username and/or password. A user, however, may just visit and peruse the website anonymously. ServiceScape maintains the confidentiality of all provided information by limiting employee access to data. All ServiceScape professionals agree to client confidentiality agreements before interacting with clients.

ServiceScape utilizes statistical features and analytics advertising from time-to-time including, but not limited to, remarketing, remarketing with analytics, and display network impression reporting through tracking and cookies technologies such as Google Analytics, Google AdWords, Facebook Pixel, and other technologies that use anonymous tracking. If you want to opt out of these features, you may do so through Ads Settings, Ad Settings for mobile apps, or other available methods. You can find more information at Google Analytics Opt-out. To opt out of Facebook's collection and use of information for ad targeting, visit Facebook Ad Preferences.

The following types of personal information may be collected, stored, and used:

information about your computer including your IP address, geographical location, browser type and version, and operating system;
information about your visits to and use of this website including the referral source, length of visit, page views, and website navigation paths;
information, such as your email address, that you enter when you register with our website;
information that you enter when you create a profile on our website—for example, your name, profile picture, email address, mailing address, educational details, and employment details;
information, such as your name and email address, that you enter in order to set up subscriptions to our emails and/or newsletters;
information that you enter while using the services on our website;
information that is generated while using our website, including when, how often, and under what circumstances you use it;
information relating to anything you purchase, services you use, or transactions you make through our website, which includes your name, address, telephone number, email address, and credit card, U.S. bank transfer, and/or PayPal payment details;
information that you post to our website with the intention of publishing it on the internet, which includes your username, profile pictures, and the content of your posts and/or reviews;
information contained in any communications that you send to us by email, Intercom live chat, postal mail, fax, or through our website, including its communication content and metadata;
any other personal information that you send to us.

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

Information Use

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

administering our website and business;
personalizing our website for you;
enabling your use of the services available on our website;
supplying services purchased through our website;
sending statements, editing certifications, translation certifications, receipts, invoices, and payment reminders to you, and collecting payments from you;
sending you non-marketing commercial communications;
sending you email notifications that you have specifically requested;
sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
dealing with inquiries and complaints made by or about you relating to our website;
keeping our website secure and prevent fraud;
verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and
other uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not supply your personal information to any third party for their or any other third party's direct marketing.

Information Disclosure

ServiceScape will not sell, rent, loan, trade, or lease any information provided by users. Information is disclosed only to trusted third parties who assist in operating ServiceScape.com, conducting its business or servicing its users, as long as those parties agree to keep this information confidential. ServiceScape may disclose information to the extent that it is required to do so by law, to enforce site policies, in connection with any legal proceedings or prospective legal proceedings, or in order to establish, exercise, or defend its legal rights.

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy. Our third-party service providers include, but are not limited to, the following: cloud hosting, storage, networking and related providers, SMS providers, payment and banking providers, marketing and analytics providers, accounting, payroll, and bookkeeping services providers, and security providers.

We may disclose your personal information:

to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International Data Transfers

Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area including the United States of America and Canada.
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this section.

Security of Information

ServiceScape is committed to online data security and has implemented a variety of security measures in order to protect user information from third parties. Secure servers are utilized, and information relating to electronic transactions entered into via ServiceScape is protected by encryption technology. Credit card, bank account, and social security information is not stored within the ServiceScape database.

We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Compromise of Personal Information

In the event that personal information is compromised as a result of a breach of security, ServiceScape will promptly notify those persons whose personal information has been compromised, by email and/or postal mail, or as otherwise required by applicable law.

Cookies

Like many websites, ServiceScape uses cookies to remember and to process users' online transactions, and to understand and to save users' preferences for future visits. Cookies are small pieces of data stored by a user's web browser on his/her computer's hard drive. They enable the site to recognize the user and the user's browser and personal preferences when he/she visits ServiceScape. Cookies can be disabled, but certain parts of ServiceScape.com may not work properly without them.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiration date, unless deleted by the user before the expiration date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our website.

Managing Cookie Settings

The browser settings for changing your cookie settings are usually found in the "Options" or "Preferences" menu of your web browser. Blocking all cookies may have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website. You can delete cookies already stored on your computer. Deleting cookies may have a negative impact on the usability of many websites.

For more details on how to adjust cookies settings and how to delete cookies, you can use the "Help" option in your web browser. You can find more information about cookies, including how to see what cookies have been set and how to manage and delete them, at AllAboutCookies.org/manage-cookies.

The links below can help you with modifying your web browser's settings on the most used browsers. However, if you access ServiceScape on a mobile device, you may not be able to control tracking technologies through the settings.

Microsoft Edge®
Google Chrome™
Mozilla Firefox®
Apple Safari®

Children's Privacy

ServiceScape is in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). ServiceScape does not intentionally collect any information from anyone under 18 years of age. ServiceScape and the services it provides are all directed to people who are at least 18 years old or older.

Links to Other Sites

ServiceScape may provide links to third-party websites or resources. ServiceScape is not responsible for the privacy practices, content, legality, accuracy, or any other aspect of such websites or resources.

Updating, Correcting, and Accessing Your Personal Information

Most personal information can be accessed by signing into your account. Your personal information can be updated or corrected through the user settings in your account. If you are a European resident and wish to access information that is not accessible through the platform, please contact us.

Most personal information and user generated content cannot be deleted as they are used to support interactions such as communication and transactions between clients and professionals. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymized from the personal data. If you have not used your account to submit projects or to send messages, then you can request account deletion or deactivation.

Retaining Personal Information

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Your Additional Rights and Requests for Provision of Information

Besides the information on the rights that users have that has been previously discussed in this privacy policy, European residents also have additional rights due to the GDPR (General Data Protection Regulation). You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following: the supply of appropriate evidence of your identity. Unless an exception applies, we must allow you to see the personal information we hold about you (the right to data portability), within a reasonable time period (within one month of your request), and without unreasonable expense for no charge. If you require additional copies, we may need to charge a reasonable fee. Most personal information can be accessed by signing into your account.

If you are a European resident and wish to access information that is not accessible through the platform, please contact us. We may withhold personal information that you request to the extent permitted by law.

If you are a European resident, you have the right to erasure which is the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it. You have the right to restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data but not to process it any further.

You may instruct us at any time to not process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

For more details about the rights of European residents under the GDPR law, visit the Guide to the General Data Protection Regulation.

To Contact Us About Our Privacy Policy

If you have any questions or concerns, you may contact us as follows:

By Email:
infoservicescape.com

By Mail:
ServiceScape Incorporated
9 Bartlet Street, Suite 229
Andover, MA 01810
United States

Terms of Service

This Privacy Policy is part of the Terms of Service agreement, and by using ServiceScape, the user accepts the terms of this privacy policy. ServiceScape may update this privacy policy by posting a new version of it on this page. If there are any questions in regards to this privacy policy or other site matters, users may contact ServiceScape.

This Privacy Policy was last modified on . ServiceScape Incorporated is located at the following address:

ServiceScape Incorporated
9 Bartlet Street, Suite 229
Andover, MA 01810
United States
(978) 475-1713